Raspberry Matcha
This tag is 100% handmade with care and attention to detail, using high-quality materials:
Main piece: Epoxy resin
Cord: Durable paracord
Attachment: Stainless steel ring
Weight: Approximately 10–12 grams
Customisation
Your pet’s name is displayed on the front of the tag
Your phone number is engraved on the back
If you have a small, fluffy dog or cat, feel free to contact us – we’ll be happy to recommend the best tag shape for their size and coat
How to Clean
To maintain the tag’s appearance and durability, please use gentle hand washing only:
Wash with lukewarm water and mild soap
Soak for 10–15 minutes
Use a soft brush to gently clean the surface
Rinse thoroughly and allow to air dry
Please Avoid
Do not machine wash
Do not boil
Do not iron
Avoid drying on radiators or in direct sunlight, as heat may damage the materials
RETURN & REFUND POLICY
We want you to love your purchase. If you're not entirely satisfied, we're here to help.
Returns
As each item is handmade to order, we only accept returns for defective or damaged products.
To be eligible for a return:
You must contact us within 14 days of receiving your item
The item must be unused, in its original condition, and in its original packaging.
You must provide proof of purchase.
Please contact us at - tailmate.uk@gmail.com before returning any items. Unauthorised returns may not be accepted.
Non-Returnable Items
We do not accept returns for:
1. Items damaged due to misuse or normal wear and tear
2. Customised products (e.g. pet tags with name or phone number)
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved:
A full or partial refund will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank.
Exchanges
We do not offer exchanges. However, if your item is defective, we will replace or refund it.
Shipping Costs
Return shipping costs are the responsibility of the buyer unless the item is faulty or sent in error.
If you have any questions about our return or refund policy, feel free to contact us at tailmate.uk@gmail.com .
SHIPPING INFO
We currently ship across the United Kingdom
Processing Time
Each item is handmade to order. Please allow 3–5 business days for production before dispatch.
During busy periods or custom requests, this may take slightly longer — we’ll keep you informed via email.
Shipping Options & Delivery Times
Royal Mail 2nd Class (Standard): 2–4 business days
Royal Mail 1st Class (Express): 1–2 business days
Tracked Shipping: Available upon request at checkout
Delivery times are estimates and may vary depending on location and Royal Mail service conditions.
Shipping Cost
Calculated at checkout based on your selected delivery method.
Free UK shipping on orders over £40
International Shipping
We do not currently offer international shipping.
If you’re outside the UK and would like to order, feel free to contact us at tailmate.uk@gmail.com – we may be able to arrange it manually.
Lost or Delayed Parcels
If your parcel hasn’t arrived within 7 working days of dispatch, please contact us. We’ll help track the order or issue a replacement if necessary.
If you have any questions about shipping, feel free to reach out to us at tailmate.uk@gmail.com
