STORE POLICY
CUSTOMER CARE
At Tail Mate, we care about every detail — not just in the products we make, but in the experience you have with us.
Whether you’re placing your first order, choosing a gift, or need help with something after delivery, we’re here to support you every step of the way.
We aim to respond to all customer enquiries within 24–48 hours, and always with a personal touch.
Have a question, special request, or feedback?
Reach out anytime — we’re just an email away.
Because when you shop with us, you’re not just a customer — you’re part of the
Tail Mate family.
PRIVACY & SAFETY
At Tail Mate, your privacy and safety are important to us. We are committed to protecting your personal information and ensuring a secure shopping experience.
What We Collect
When you place an order or contact us, we may collect information such as:
Your name and contact details
Shipping and billing addresses
Email address and order history
We use this information only to process your order, provide support, and improve your experience with us.
How We Protect Your Data
All transactions are processed securely using trusted third-party payment providers.
We never store your payment details, and we never share or sell your information to third parties.
Your data is handled in accordance with the UK General Data Protection Regulation (GDPR).
Cookies & Analytics
We may use cookies to understand how our website is used and to improve performance. You can control cookie preferences in your browser settings.
Your Rights
You have the right to access, update, or request deletion of your personal data at any time.
To make a request, simply contact us at tailmate.uk@gmail.com.
We’re here to answer any questions you may have about how we protect your information. Your trust means everything to us.
WHOLESALE INQUIRIES
Interested in stocking Tail Mate products in your shop or boutique? We'd love to hear from you.
We offer wholesale options for a curated selection of our handmade accessories, with low minimum order quantities and flexible terms for independent retailers.
To request our wholesale catalogue or discuss collaboration opportunities, please contact us at:
Let’s create something beautiful together.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL